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all rights reserved to Pick's Gallery- 2008 |
Customer Service We are easy to do business with. It's more than just our motto and mission statement. We keep it in our minds and push ourselves to exceed expectations every day. More often than not, a specialty store will have similar products at similar prices to most any national store. Service, both before and after the sale is what separates specialty stores from national chains and box stores. The Decision We start by promising not to 'sell' anything to anyone. Our salespeople are just as skilled in product and installation knowledge as our installers, and are here to guide you to the right choice for your home and your budget. Anyone you communicate with in our stores will answer all of your questions honestly, and fully to your satisfaction before any decision is reached. Installation We can provide installation for every product we represent, using our highly-trained and educated staff. While fireplace installation tops most homeowners' concerns, we realize that no matter what the product, our customers expect a clean, courteous and professional installation. Whether your job is new construction or a remodel, your project will receive the attention it deserves. Service No installation is complete without proper setup, operating instruction and complete service even years after the product is in use. Routine cleaning and maintenance, including cost-effective yearly service plans are just the beginning. We can repair anything life throws at us, including warranty repairs caused by a manufacturer's occasional quality control slip-up to any owner's unwitting operator error. We can even service most brands we don't represent. |
Self-Support Departments |